State Farm® Insurance Agent Aleene "Ace" Althouse
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kevin L
July 9, 2024
"Have been a customer for almost two decades and cannot say enough good things about this staff, especially Soveida who is incredibly knowledgable and helpful in finding the best rates and programs proactively"
"I am thrilled to hear about your positive experience with Soveida and our team over the past two decades, Kevin! Providing knowledgeable and proactive service is our priority, and it's fantastic to know that Soveida has consistently delivered on finding you the best programs. Thank you for your loyalty and for taking the time to share your feedback-Aleene"
Heritage Kennel
February 29, 2024
"State Farm drop me from their car insurance, but Soveida was still able to keep my home and trailer together. This office is always friend to talk to on the phone with any concern or help. Will definitely stay here for a long time. Thank you for everything"
"Thank you so much for taking the time to share your positive experience with our agency. Soveida always strives to provide a friendly, helpful experience."
Michael Corleone
May 11, 2023
"I recommend to all my friends great friendly service. Sove is the best very reliable!"
"Thank you, Michael, for the kind review! Our team loves working with customers to get them the insurance coverage they need, and Soveida always goes the extra mile. We look forward to seeing you again! – Ace"
Stephanie Ramirez
May 10, 2023
"Soveida Medina was so friendly and knowledgeable answered all my questions and made everything so easy for me in my time of need. I am so happy with the fun and friendly customer service I received."
"Thank you, Stephanie! I’m glad to hear Soveida was able to answer your questions about your insurance coverage. We love getting to work with friendly (and cat friendly-haha) customers like you! – Aleene "
Maribel Flores
May 10, 2023
"Helpful staff! They helped me with my home and life insurance. Would definitely recommend."
"Thank you, Maribel, for the nice review! Our team has many years of experience to help with coverage like your life insurance. I’m so glad to hear they were able to help you out. We look forward to our continued work together! – Aleene "
Scm Gunner
January 30, 2023
"They seem to always come through when needed. Isn't that what you want in an agent?"
Sarah Sullivan
November 4, 2021
"I worked with Kim, and she was super clear, responsive, organized, professional and warm. I felt in good hands. I very much appreciate that State Farm insures in the Santa Cruz mountains. I am grateful for this service."
"Thank you Sarah for the kind review-we appreciate you taking the time to let us know how we are doing."
Libby
October 7, 2021
"I always receive the best service at this Santa Cruz location. Agent Althouse and her staff are the most professional, knowledgeable, and fast. Thank you all!"
"Thank you Libby, we appreciate your kind words."
David Abdoo
September 28, 2021
"I contacted their office for insurance and they discussed with me my options and answered all my questions! Great speedy service :))"
"Thank you David for the review! We really appreciate it!"
Melissa Estrada Garcia
September 13, 2021
"The staff all helped me get my questions answered in a speedy fashion and take care of my insurance needs and saved me money-thank you"
"Thank you so much Melissa for the five star review. We are happy to help."
Mark Anthony
May 30, 2021
"Aside from being A Fearless Leader in the Santa Cruz and Bonny Doon Communities, Aleene also runs a star-studded A1 Insurance Co. Special shout-out to Soveida and Kim for working with me over the years to manage my multi-line auto and mutual fund account. Keeping it Local w/these Ladies = fabulous customer care."
"Thank you Mark we appreciate you kind words and acknowledgement."
Kaci Kobayashi
April 29, 2020
"My first time getting renter's insurance and this State Farm has made it so easy! I've gotten timely and helpful responses every time I've needed it. Wonderful customer service. They even sent me a birthday card! I will continue to do business with them."
Miika Keskinen
March 27, 2019
"They were able to quickly help us with our insurance."
"Thank you so much for the review!"
Elesha Lopez
July 31, 2018
"Aleene and her team are incredibly knowledgeable, ethical and compassionate about their clients. I appreciate having a local resource. I know this will be invaluable in the unfortunate event that I need to use my renters and/or car insurance."
Maria Fahrner
July 27, 2018
"I have been very impressed with Aleene's thorough and professional presentations and extensive knowledge. I look forward to working with her in the future!"
"Thank you Maria!"
Rebecca Hazelton
June 28, 2018
"Aleene is a fantastic resource! I love her genuine approach; she's helpful, resourceful and dedicated to saving her clients money. I highly recommend her!"
Kathy Abma
March 29, 2018
"Aleene and her excellent staff can answer all your insurance questions to make the maze through what you need or don't need so much easier to manage and decide on the right path to protecting areas of your life."
Jerry Berry
March 22, 2018
"Bomb-diggity bomb! These guys treat you right!"
Rita Rivera
March 22, 2018
"Wow - Aleene is fabulous! I have heard her speak on insurance many times and I have learned so much from her expertise in the insurance field. Beautiful office and staff, you will feel well taken care of!"
Thayse Cesar
January 17, 2018
"Aleene, devoted to her work and helping people to get the best of their insurance,."
"Thank you so much for the positive review Thayse."
Julia Gaudinski
March 7, 2013
"Aleene is great. She has been my agent for over 5 years. She gives me great personal attention and is really patient when I ask her to go over stuff several times. She offers insurances that she thinks might be helpful but is not pushy if I am not interested. She has also gotten me really good prices and worked hard to get me the most discounts she can. She offers free notary services to clients--which I have had to use of late, and that was beyond helpful. I highly recommend her and her friendly, knowledgeable team."
Vallorie Reisig
August 31, 2012
"After receiving a notice from our homeowners insurance company that they were canceling our coverage because they considered our area too risky, I contacted Aileen. She was able to right the policy right away and thankfully we had no lapse in coverage. What a relief and I will never use anyone else."
Clint Pappadakis
August 30, 2012
"Always courteous and professional, this agency has always been very helpful when i need something. Weather its changing or adding to my account, or simply locking my keys in the car, i know that my needs will be met here and i will not have to worry about anything."